1. Purpose
This Appeals Policy & Procedure applies to any student who wishes to appeal against their assessment decision.
- All learners are assessed against our published assessment criteria.
- All learners who agree to take our assessment will have received full written and verbal assessment instructions, assessment criteria and support towards assessment completion.
- All learners will be assessed by competent trained assessors.
A learner who wishes to appeal against an assessment decision may do so, following this Assessment Appeals Procedure.
2. Grounds for Appeal
Candidates may appeal if it is believed that:
- The assessor was inappropriate in administering the assessment.
- The learner was not given a fair opportunity to provide evidence to be assessed against the assessment criteria.
- An unavoidable circumstance arose, which was outside the control of the learner, and resulted in the learner being unable to meet the assessment criteria as stated.
3. Appeals Procedure
Any learner wishing to appeal against an assessment decision should adhere to this process:
- Print and complete the Appeal Form below.
- Include any supporting evidence and assessment paperwork in support of your appeal.
- Send the Appeal Form and evidence to Director INTERNATIONAL SPORTS SCIENCE COLLEGE at 9C 1/3 Stanleythilakarathne mawatha Nugegoda.
email:issclk6@gmail.com within 7 days of the assessment result.
- On receiving the completed Appeal Form and evidence, we will confirm receipt 48 hours.
- An External Assessor/Internal Quality Assurer will review the Appeal and respond within 10 days.
- Additional evidence may be requested to enable a full and fair decision to be made by the External Assessor/Internal Quality Assurer.
4. Appeal Outcome
Following a successful outcome of an appeal, the learner may have the opportunity to:
- Resubmit their assessment submission without charge.
- Have their assessment mark amended as agreed with the External Assessor/Internal Quality Assurer.
Complaints Policy & Procedure We are committed to providing a quality service for our learners and working in an open and accountable way that builds trust and respect. We aim to respond positively to any complaint and work with the complainant to reach a satisfactory conclusion. We recognise that many concerns can be dealt with quickly.
Our aims are to:
- resolve informal concerns quickly
- keep matters low-key
- enable mediation between the complainant and the individual to whom the complaint has been referred.
The learner is required to:
- Describe the issue in writing to the person concerned
- Record all communications regarding the issue.
An informal approach is appropriate when it can be achieved. But if concerns cannot be satisfactorily resolved informally, then the formal complaints procedure should be followed.
If the learner is unsatisfied with the conclusion and chooses to raise a formal complaint, we will ensure that:
- making a formal complaint is as easy as possible;
- we deal with all complaints promptly, politely and, when appropriate, confidentially;
- we respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc;
- we learn from complaints, use them to improve our service, and review annually our complaints policy and procedures.
The learner is required to:
- Submit a written complaint to W W SARATH PREMASIRI within 7 days of the issue arising, explain the problem clearly and fully.
- Provide named and dated evidence, including communications that took place if you first raised the issue informally.
We will:
• Acknowledge the complaint in writing within 48 hours of receipt.
• Respond within 10 days of acknowledgement.
• Take action where appropriate.
It is important to ensure that a solution is reached at this point as if the complaints process is not successful in resolving the issue, the learner will be directed to our accrediting body, PD:Approval, to undertake their complaints process. PD:Approval will then investigate the complaint in partnership with ICREPs which may incur fees or affect our continuing accreditation.
Statement of Policy
This statement explains how we use the personal information that we receive from you or our learners.
Add your statement here to indicate how you use your learners’ personal information click here
Legal basis for processing
Our legal basis for processing personal data is that of legitimate interest. Whoever is giving us their personal data is consenting to its collection and use in accordance with this privacy policy.
How we collect information
We obtain information when information is requested on our training and products, through the application and booking of our training or if through registration to receive information or our newsletters.
The information we collect
The personal information we collect might include the following:
- facts and opinion about an individual where the data identifies an individual, for example: a register of attendance and assessment results
- first/last names
- email addresses
- photos/videos
- online identifiers (IP addresses)
- order details
- personal health status information (e.g. use of PAR-Q forms for health, safety and wellbeing)
How we use the information we are given
The personal information we collect is used:
- to provide you with goods and services
- for learner and customer administration
- direct marketing communication
- to personalise our service to you
- to seek your views on products
Direct marketing communications
From time to time we would contact individuals with details of our products and services. We will only send communications to those who consent to us doing so. We will treat all personal details with the utmost care and will not sell them to other companies for marketing purposes.
Managing and updating personal data, erasure and asking a copy of personal records
We will manage and monitor the use of personal data in the following ways:
- Aim to collect and process only the information needed
- Aim to ensure information is accurate
- Use data for purposes as are described at the point of collection
- Not keep information longer than is necessary
- Securely destroy data which is no longer needed
- Aim to use appropriate technical and organisational security measures to safeguard information
- Ensure that the rights of people whose information is held includes:
• the right to be informed
• the right of access to personal information
• the right to request erasure*
• the right to request rectification
• the right to data portability and processing
• the right to lodge a complaint.
* The right to erase personal details applies only in certain circumstances and may not apply for the following reasons:
- to comply with a legal obligation
- to the right of freedom of expression and information.
Individuals whose date we hold may contact fitness1on1kb@gmail.com if they would like to:
- Update their details.
- Withdraw their consent or opt out of marketing communications.
- Request a copy of the data we hold about them. We will aim to meet the request within 21 days but not more than 30 days.
- Request erasure of the data we hold about them.
Cookies
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This policy applies to all training.
We recognize that there may be times when applicants must withdraw from a qualification and we aim to be helpful and flexible wherever possible. However, this may affect our costs and the quality of training for other learners, therefore any decisions relating to cancellations will be at our discretion and on a case-by-case basis.
Customer Cancellation
- Cancellations received up to 02 days before the start of the course start date Are eligible for a full refund.
- No refund will be given for cancellations received within 07 days of the course start date.
- No refund will be given for failing to attend the course without any prior notification.
Cancellation by International Sports Science College
- We reserve the right to cancel or change the course at any time, including but not limited to, lack of participation, center and equipment unavailability, equipment or tutor availability.
- We will aim to provide you with a minimum of 02 days’ notification, or the earliest possible notification of any changes where unforeseen circumstances have resulted in the change.
- We will endeavor to provide alternative training arrangements
- We will not be deemed liable for any direct or indirect consequential costs that the learner may have incurred as a result of cancelled training, including, but not limited to, accommodation and transportation costs.
General Disclaimer
- We shall not be liable for damages resulting from errors or omissions in the training resources.
- We shall not be liable for any damages that result from the use of the training materials or content from the training programme.
